| frequently
asked questions
If
you have a question that is not covered below, please
let us know. We care about your custom.
Delivery
- We
make a standard charge of £8.00 + VAT for
delivery. This charge is made regardless
of order size.
- We
normally use Parcelforce to deliver our
packages and will be able to provide you
with a tracking number if you need
one.
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Shirt
Size Guide
- Although
measurements are approximate, you can gauge
what size shirt(s) you need from this chart.
The "actual" is the size in inches
when the shirt is measured flat across the
chest.
- 3XS
(to fit 24") actual chest size 27"
(age range 5-7)
- XXS
(to fit 26-28") actual chest size 31"
(age range 7-9)
- XS
(to fit 30-32") actual chest size 35"
(age range 9-11)
- Small
(to fit 34-36") actual chest size 39"
- Medium
(to fit 38-40") actual chest size 42"
- Large
(to fit 42-44") actual chest size 46"
- XL
(to fit 46-48") actual chest size 49"
- XXL
(to fit 50") actual chest size 52"
- 3XL
(to fit 52") actual chest size 54"
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Samples
- For
stock lines we can send a sample to you.
The charge will be the standard price per
our published list (+ £4.00 + VAT for postage).
This must be paid using PAYPAL before we
can send the sample out.
- We
do not accept payment by cheque for samples.
- If
the sample is returned within 10 days we
will refund the cost of the item (but not
the postage) to your Paypal account
- For
bespoke items (eg specific design rugby
shirts) it is not possible to provide a
sample.
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Lead
Times
- The length
of time taken to complete your order will
depend on its complexity and the time of
year it is placed. Our products are seasonal
and it will take longer to produce an order
during the summer. We will be happy to give
you an indication of current lead times
if you contact us.
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VAT
- The
prices on our website do not include VAT
except where shown and for all garment sizes
greater than XS, VAT at 17.5% must be added.
Sizes 4XS, 3XS, XXS and XS do not attract
VAT.
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Privacy
Policy
- We
will only collect any information about
you lawfully in accordance with the Data
Protection Act 1998.
- The
only reason for collecting information is
a) to process your order and b) to give
you the best service.
- All
marketing emails from us will give you the
opportunity to refuse further such
emails and if this is your choice we will
remove your details from our list immediately.
- We
do NOT provide your details to any other
traders or organisations
- The
type of data we collect includes your name,
address, phone number and email address
- All
credit/debit card transactions with us have
to go through Paypal for your further security.
No member of our staff will ever ask you
to disclose your card details directly.
- The
information we hold will be accurate and
up-to-date. If it is wrong please email
us and we will correct the details immediately
- We
may use technology to track the patterns
of behaviour of visitors to our site.
This may involve the use of "cookies"
which would be stored on your browser. You
can usually modify your browser if you wish
to prevent this happening.
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Care
of Fabrics
- Problems
mostly arise concerning shrinkage or staining.
The main factors contributing to shrinkage
are heat and excessive agitation.
- Do
not wash at too high a temperature. 30°c
is adequate for nearly all circumstances
and use an appropriate wash cycle.
- Always
wash similar colours together
- It
is very rare for a colour to "run"
unless an item of a different composition
(eg a sock) has been left in the wash with
a batch of shirts.
- Do
not leave damp garments together for any
length of time as this can cause dye transference.
- Excessively
muddy shirts should be rinsed immediately
and then soaked in cold, soapy water (hot
water can cause stains to set), then washed
as normal.
- Do
not overload the washing machine as this
will restrict the washing action.
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