frequently asked questions

If you have a question that is not covered below, please let us know. We care about your custom.

Delivery

  • We make a standard charge of £8.00 + VAT for delivery to addresses in the mainland UK. This charge is made regardless of order size and also applied to all BFPO addresses.
  • Below are the prices for delivery to addresses outside mainland UK. The price for complete kit offers will therefore be adjusted to include the additional charge.
         Northern Ireland: £20 + VAT
         Channel Islands, Isle of Man, Republic of Ireland:  £25 + VAT
         Spain, France, Germany, Italy, Netherlands, Belgium, Austria, Portugal:  £30 + VAT
         Sweden, Norway, Switzerland: £40 + VAT
         USA, Canada: £70 + VAT
  • For deliveries to other countries not on the above list, please contact us for details and prices.
  • We use various courier services to deliver our packages and will be able to provide you with a tracking number if you need one.

 

 

 

 

 

Shirt Size Guide

  • Although measurements are approximate, you can gauge what size shirt(s) you need from this chart. The "actual" is the size in inches when the shirt is measured flat across the chest.
  • For "tight-fit" shirts containing elastane, the actual size will be one size smaller, as noted below.
  • Sizes are a good representation, but should not be considered exact in all cases
  • 3XS (to fit 24") actual chest size 27", back length 22" (age range 5-7)   (tight-fit size XXS)
  • XXS (to fit 26-28") actual chest size 31", back length 23" (age range 7-9)   (tight-fit size XS)
  • XS (to fit 30-32") actual chest size 35", back length 25" (age range 9-11)   (tight-fit size S)
  • Small (to fit 34-36") actual chest size 39", back length 27"   (tight-fit size M)
  • Medium (to fit 38-40") actual chest size 42", back length 28"   (tight-fit size L)
  • Large (to fit 42-44") actual chest size 46", back length 29"  (tight-fit size XL)
  • XL (to fit 46-48") actual chest size 49", back length 30"  (tight-fit size XXL)
  • XXL (to fit 50") actual chest size 52", back length 31"  
  • 3XL (to fit 52") actual chest size 54", back length 32"
  • For basketball kit and tracksuit sizes please see the links on those pages

Samples

  • For stock lines we can send a sample to you. The charge will be the standard price per our published list (+ £4.00 + VAT for postage). This must be paid using PAYPAL before we can send the sample out.
  • We do not accept payment by cheque for samples.
  • If the sample is returned within 10 days we will refund the cost of the item (but not the postage) to your Paypal account
  • For bespoke items (eg specific design rugby shirts) it is not possible to provide a sample.

Lead Times

  • The length of time taken to complete your order will depend on its complexity and the time of year it is placed. Our products are seasonal and it will take longer to produce an order during the summer. We will be happy to give you an indication of current lead times if you contact us.

 

 

VAT

  • The prices on our website do not include VAT except where shown and for all garment sizes greater than XS, VAT must be added. Sizes 4XS, 3XS, XXS and XS do not attract VAT.

 

 

Privacy Policy

  • We will only collect any information about you lawfully in accordance with the Data Protection Act 1998.
  • The only reason for collecting information is a) to process your order and b) to give you the best service.
  • All marketing emails from us will give you the opportunity to refuse further such emails and if this is your choice we will remove your details from our list immediately.
  • We do NOT provide your details to any other traders or organisations
  • The type of data we collect includes your name, address, phone number and email address
  • All credit/debit card transactions with us have to go through Paypal for your further security. No member of our staff will ever ask you to disclose your card details directly.
  • The information we hold will be accurate and up-to-date. If it is wrong please email us and we will correct the details immediately
  • We may use technology to track the patterns of behaviour of visitors to our site. This may involve the use of "cookies" which would be stored on your browser. You can usually modify your browser if you wish to prevent this happening.

 

 

Care of Fabrics

  • Problems mostly arise concerning shrinkage or staining. The main factors contributing to shrinkage are heat and excessive agitation.
  • Do not wash at too high a temperature. 30°c is adequate for nearly all circumstances and use an appropriate wash cycle.
  • Always wash similar colours together
  • It is very rare for a colour to "run" unless an item of a different composition (eg a sock) has been left in the wash with a batch of shirts.
  • Do not leave damp garments together for any length of time as this can cause dye transference.
  • Excessively muddy shirts should be rinsed immediately and then soaked in cold, soapy water (hot water can cause stains to set), then washed as normal.
  • Do not overload the washing machine as this will restrict the washing action.